doon55 Privacy Policy – How We Protect Your Data

1 About This Policy

This Privacy Policy applies to all personal data collected and processed by doon55 ("we", "us", "our") through the doon55 website at doon55.com and all associated services, including sports betting, Live Casino, Fish Games, Bingo, and account management features. It is written specifically for players based in Pakistan and uses plain English throughout — no legal jargon where it can be avoided.

By registering an account on doon55 or using any service available through the platform, you acknowledge that you have read this Privacy Policy and understand how your personal information is handled. This policy should be read alongside the doon55 Terms and Conditions, which set out the broader rules governing your use of the platform.

If anything in this policy is unclear, or if you have a specific question about how your data is used, you can contact the doon55 support team at any time — contact details are in Section 12.

2 Data We Collect

doon55 collects personal data in two ways: information you provide directly when registering or using the platform, and information that is generated automatically when you interact with the website.

Information you provide directly:

• Registration data: full name, date of birth, phone number, and email address provided when creating your account.
• Identity verification data: copies of identity documents requested during KYC (Know Your Customer) verification, which may be required before withdrawals or at account review.
• Payment information: PKR transaction records, mobile wallet identifiers (JazzCash, Easypaisa), Raast IDs, and bank account details used for deposits and withdrawals. Full financial credentials such as wallet PINs or online banking passwords are never collected by doon55.
• Communications: messages sent to support via live chat or email, including the content of your enquiry and any attachments you include.
• Responsible Gaming settings: deposit limits, session reminders, and self-exclusion preferences you configure within account settings.

Information generated automatically:

• Device and connection data: IP address, device type, operating system, browser type, and general location (country/city level) derived from your IP address.
• Usage data: pages visited, games played, bets placed, session duration, button clicks, and navigation patterns within the platform.
• Cookie data: session identifiers and performance-related data stored in cookies. See Section 6 for full cookie details.

3 How We Use Your Data

Every piece of data doon55 collects has a specific purpose tied to running the platform, keeping it secure, or complying with applicable obligations. We do not collect data speculatively or for purposes unrelated to your use of doon55.

• Account creation and management: Your name, contact details, and date of birth are used to create and maintain your player account, authenticate your identity on login, and send you important account communications such as withdrawal confirmations, security alerts, and policy updates.
• Processing PKR deposits and withdrawals: Payment data is required to process transactions through JazzCash, Easypaisa, Raast, bank transfer, and other supported methods. Records of these transactions are maintained for financial and compliance purposes.
• Fraud prevention and security: IP addresses, device data, and usage patterns are monitored to detect unusual activity, prevent unauthorised account access, identify duplicate accounts, and flag potentially fraudulent transactions.
• Platform improvement: Aggregated, anonymised usage data helps the doon55 team understand how the platform is used — which game sections are popular, where navigation can be improved, and how performance can be optimised — without identifying individual players.
• Customer support: Support communications are retained so the support team can follow up on ongoing issues, review previous interactions, and maintain quality of service. Conversations are not used for marketing purposes.
• Responsible Gaming compliance: Deposit limits, self-exclusion settings, and session data are used to enforce the Responsible Gaming tools you set up in your account. This data is never shared externally.
• Legal and regulatory obligations: Where doon55 is required to retain or disclose data by applicable law, a court order, or a request from a competent authority, it will do so. In such cases, you will be informed unless prohibited by law from doing so.

4 PKR Payments & Financial Data

Given that all transactions on doon55 are denominated in Pakistani Rupees and processed through mobile-first payment channels that Pakistani players use daily — JazzCash, Easypaisa, Raast, and bank transfer — this section explains specifically how financial data is handled.

When you initiate a deposit or withdrawal, the relevant payment details (such as your registered JazzCash number or bank account details) are transmitted securely to the payment processor handling your transaction. doon55 does not act as a bank or payment institution — the actual movement of PKR is handled by the relevant payment provider, and their own privacy and security practices apply to the processing side of the transaction.

PKR transaction records — including deposit amounts, withdrawal requests, and associated dates — are retained in your account history and are accessible to you at any time through the account activity section. These records are also maintained internally for financial reconciliation, fraud investigation, and compliance with applicable financial record-keeping obligations.

Deposits must be made from payment methods registered in your own name. Where a third-party payment source is identified, the transaction will be investigated and may be reversed. This is a security measure to protect you as much as it is a platform rule.

5 Sharing Your Data

doon55 does not sell personal data. We do not share your information with advertisers, data brokers, or any commercial third party for their own marketing or profiling purposes. The only circumstances under which your data may be shared are the following:

• Payment processors: When you make a deposit or request a withdrawal, the necessary payment details are shared with the relevant payment provider (JazzCash, Easypaisa, Raast, or your bank) to complete the transaction. These providers have their own privacy policies governing how they handle the data.
• Identity verification services: If KYC verification is triggered, your identity documents may be processed by a third-party verification provider operating under a confidentiality agreement with doon55. Verified data is not retained by the third party beyond what is needed to complete the check.
• Technology and hosting providers: doon55 uses third-party infrastructure providers for web hosting, database management, and platform operations. These providers process data on our behalf under strict data processing agreements and are not permitted to use the data for their own purposes.
• Legal authorities: Where required by applicable law, a valid court order, or a request from a competent authority, doon55 may be required to disclose certain player data. In such cases, only the minimum data required by the specific request will be disclosed, and you will be notified where legally permissible.
• Fraud and security partners: Anonymised or aggregated data may be shared with fraud detection services to help identify patterns associated with account takeover, bonus abuse, or financial crime. No individually identifying data is shared beyond what is strictly necessary for the specific fraud investigation.

6 Cookies & Tracking

doon55 uses cookies — small text files stored in your browser — for a limited set of purposes directly related to platform operation. The types of cookies in use are:

• Session cookies: These keep you logged in during an active session. They expire automatically when you close your browser or when your session times out. Without these, the platform cannot function correctly.
• Preference cookies: These remember settings you have configured, such as game display preferences or language settings, so you do not need to re-configure them on each visit.
• Analytics cookies: These collect anonymised, aggregated data about how pages on doon55 are navigated — which sections are visited most, how long pages are viewed, and where users leave the flow. This data helps improve the platform experience. Individual players are not identified in analytics reports.

doon55 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. If you use browser extensions or privacy tools that block certain cookies, some parts of the platform may not work as expected — particularly features that require you to remain logged in.

You can manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies from specific sites. Blocking session cookies will prevent you from logging in to doon55.

7 Data Retention

doon55 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum period consistent with applicable financial record-keeping requirements. These records may be required for fraud investigation, dispute resolution, or compliance purposes even after an account is closed.
• Identity verification documents: Retained for the period required by applicable KYC and anti-money laundering obligations. Copies are securely deleted once retention obligations are met.
• Support communications: Retained for a reasonable period after the issue is resolved, to allow for quality review and follow-up. Conversations older than the retention period are purged on a rolling basis.
• Closed account data: When an account is voluntarily closed, most personal data is deleted or anonymised within a reasonable period, subject to the retention obligations noted above for financial and legal records.

8 Data Security

doon55 uses a range of technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption: All data transmitted between your device and the doon55 platform is encrypted using Transport Layer Security (TLS). This applies to login sessions, account management, and all PKR payment interactions.
• Access controls: Access to player data within the doon55 organisation is restricted on a need-to-know basis. Staff members do not have blanket access to the full database — they can only access the data relevant to their specific operational role.
• Two-factor authentication: Two-factor authentication (2FA) is available to all players and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised account access even if your password is compromised.
• Monitoring and intrusion detection: The platform and its underlying infrastructure are monitored for unusual activity, attempted breaches, and anomalous access patterns on an ongoing basis.
• Regular security reviews: Security practices and infrastructure configurations are reviewed on a regular basis to identify and address potential vulnerabilities before they can be exploited.

No internet-connected system can be guaranteed 100% secure, and doon55 cannot make an absolute guarantee against every possible threat. What we can guarantee is that we apply the same level of care to protecting your data as we do to every other aspect of running a trustworthy platform. If you ever suspect your account has been accessed without your authorisation, contact support immediately and change your password.

9 Your Rights

As a doon55 player, you have the following rights in relation to your personal data. These can be exercised at any time by contacting the support team:

• Right of access: You can request a copy of the personal data doon55 holds about you. This includes your account information, transaction history, and any other data we have on file. We will respond within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date — for example, if your phone number has changed — you can request that it be corrected. You can update most contact details directly from account settings.
• Right to deletion: You can request the deletion of your personal data. Where deletion is possible — that is, where there is no overriding legal or financial record-keeping obligation — we will action your request promptly. Some data, such as transaction records required for compliance purposes, may need to be retained even after account closure.
• Right to restrict processing: You can request that we limit how we use your data in specific circumstances — for example, while a dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

10 Children & Minors

doon55 is strictly an adult platform. Registration, deposits, and participation in any game or betting activity are permitted only for individuals who are 18 years of age or older. This is not a recommendation — it is a firm requirement, and it is enforced through age verification at registration and KYC checks.

doon55 does not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal data on the platform, the account will be immediately closed, any deposits will be returned, and all associated data will be deleted as promptly as possible consistent with applicable obligations.

If you are a parent or guardian and believe that a minor in your household has registered on doon55, please contact support immediately at [email protected] so the situation can be resolved without delay.

11 Policy Changes

doon55 may update this Privacy Policy from time to time to reflect changes in platform functionality, legal requirements, or data handling practices. When changes are material — meaning they affect how your personal data is collected, used, or shared in a significant way — registered players will be notified via the contact details on their account before the changes take effect.

Minor clarifications or formatting updates may be made without individual notification. The "Last Updated" date at the top of this page always reflects when the most recent revision was made, so you can check back at any time to see if the policy has changed since you last read it.

Continued use of the doon55 platform after a policy update takes effect constitutes acceptance of the revised Privacy Policy. If you disagree with any change, you should stop using the platform and contact support to request account closure and data deletion.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, the doon55 support team is here to help. We aim to respond to all privacy-related enquiries promptly and clearly.

You can also visit the FAQ page for answers to common questions about account management, PKR payments, and platform features without needing to contact support directly. For matters related to responsible gaming tools, visit Responsible Gaming.